Improved Customer Satisfaction/Retention
We attribute part of the success we have had in the area of customer
satisfaction to a faster end-to-end process. While a customer's livelihood
or business may rely on the product we deliver, they are tremendously
appreciative of the fact that our average delivery time is 2-3 business
Today outsourcing companies are investing in thousands of dollars in
software to provide them with state-of-the-art performance management
capability. Well, who do you think pays for it? We employ proven techniques
and metrics designed to ensure you achieve higher yields, not cost.
Logistics Knowledge and Experience
Many companies may tout their expertise in outsourced contact center management
with experience in a variety of programs: credit card sales, e-mail, customer
complaints, sales, customer service, tech support, fulfillment, lead generation,
qualification, and on and on….but how many of them specialize in
these AND have expertise in logistics?
Invest in Core Processes
Some of you have to admit managing a contact center can be costly and at
times more of a challenge than you prefer to manage. It’s those
adverse conditions that should motivate you to look to outsource the contact center aspect of your business. The beauty is, once outsourced, this will
afford you the opportunity to focus on your core processes, the part you
specialize in, and let us do the part we specialize in. Not to mention
the increased employee satisfaction your employees will receive, as they
will play more of a pivotal role in your specialty.
Sales & Service Training
The MITG University currently offers 4 ‘degrees’. Diplomas
are earned following the successful completion of the Consumer, Corporate,
Administrative Divisions and Selling Skill courses. In addition, the MITG
University offers ‘continuing education’ through follow up
Selling Skill and Customer Service courses. All new employees are required
to pass an exam and ‘mock call’ certifications following their
initial training, prior to entering operations. Individualized monitoring
and coaching is employed as a tool to further develop these learned skills.
Medals are awarded to those who are observed performing the techniques
trained in the MITG University.